Shopping Information
Below are some of are common questions about orders
1. Do You Ship Internationally?
We currently ship to United Arab Emirates and Singapore with free tracked shipping.
If you're located in another country and would like to order from Homad, please email us at isabellawellness.co@gmail.com — we’ll be happy to explore a custom shipping solution.
2. Why won't my payment go through?
Ensure your card is enabled for international purchases and that your billing information matches the one registered with your bank. You can also try PayPal or a different card.
If the issue continues, reach out to us at isabellawellness.co@gmail.com.
3. How Long Will It Take To Get My Package?
Orders are processed within 1–3 business days. After shipping, the average delivery time is 7 to 15 business days. You'll receive a tracking link by email once your order is on its way.
4. What Shipping Methods Are Available?
We partner with reliable cross-border logistics providers that offer tracked standard shipping. Express shipping is not yet available.
Payment Information
Below are some common questions about shipping, returns, and exchanges
1. What Payment Methods Are Accepted?
At Homad, we offer multiple secure payment options to give you peace of mind.
You can pay using all major credit and debit cards via Shopify Payments, including Visa, Mastercard, and American Express.
We also support Stripe and PayPal for added flexibility during checkout.
All payments are processed in USD, and your bank may convert the amount to your local currency automatically at checkout
2. Is Buying On-Line Safe?
Yes — shopping at Homad is completely safe.
Our store runs on Shopify, one of the world’s most secure e-commerce platforms.
We use SSL encryption to protect your data and PCI-compliant payment gateways to ensure every transaction is fully secure.
We never store your card details, and you’ll always receive email confirmation and order tracking once your purchase is complete.
3. What Should I Do If My Payment Fails?
If your payment doesn’t go through, first double-check that your card supports international transactions and that all billing details are correct.
Try refreshing the page, switching browsers, or using an alternative payment method like PayPal.
Still having issues? Contact us at isabellawellness.co@gmail.com — our team will assist you directly.
4. Can I Trust the Checkout Process?
Absolutely. The entire checkout process is handled through Shopify’s secure environment, ensuring that your personal and payment information stays safe from start to finish.
You'll see a lock icon in your browser confirming SSL protection, and all charges are clearly displayed before completing your order.
If you ever have doubts or want to confirm anything manually, you’re welcome to reach out to us at any time.
5. Will I receive a receipt or invoice after purchase?
Absolutely. You’ll automatically receive an order confirmation by email. If you need a formal invoice, just contact us and we’ll send it to you manually.
6. Why is the charge on my card different than the product price?
All payments are processed in USD. Depending on your bank or card provider, the final charge may include a small currency conversion fee or appear slightly adjusted due to the exchange rate at the time.
Orders and Returns
If you have an issue or question that requires immediate assistance
1. How do I place an Order?
Placing an order with Homad is quick and easy.
Simply browse our catalog, choose the product you like, and click “Add to Cart”.
Then proceed to checkout, where you’ll enter your shipping and payment details.
Once your order is confirmed, you’ll receive a confirmation email, followed by another email with your tracking number as soon as the item ships.
2. How Can I Cancel Or Change My Order?
If you need to cancel or change your order, please contact us at isabellawellness.co@gmail.com within 12 hours of placing your order.
After this window, your order will likely be processed or shipped, and we may not be able to make changes.
Always include your order number in the email so we can assist you faster.
3. Do I need an account to place an order?
No, creating an account is not required.
You can check out as a guest without registering.
However, we recommend creating an account so you can track your orders, view past purchases, and receive exclusive offers and updates from Homad.
4. How Do I Track My Order?
Once your order ships, we’ll send a tracking link by email.
You can also visit the Track My Order page on our website and enter your order number at any time to see the status of your delivery.
5. Who should I to contact if I have any queries?
If you have any doubts, questions, or need help with anything at all, you can contact us directly at
📩 isabellawellness.co@gmail.com
or simply click the WhatsApp icon in the bottom-right corner of our website for faster support.
6. How Can I Return a Product?
We accept returns only for defective or damaged products, reported within 3 calendar days after delivery.
To request a return:
Email us at isabellawellness.co@gmail.com
Include your order number, a clear description of the issue, and photos of the product
All returns must be pre-approved by our team.
We’ll provide you with further instructions once your return is validated.
For more details, please refer to our Shipping & Returns policy page.
7. What if I receive the wrong item?
Please let us know within 3 days of delivery. Email us a photo of the product you received along with your order number, and we’ll make sure to fix it immediately.
8. What happens if my package arrives damaged?
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